Refund policy

Last updated: Jan 2026

At Bright Mind Method, your satisfaction is our priority. We stand behind the quality of our products and want you to feel completely confident in your purchase.

Our 30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee on all orders. If you are not completely satisfied with your purchase for any reason, you may request a refund within 30 days of your delivery date — no questions asked.

How to Request a Return or Refund

To initiate a return or refund, please contact us within 30 days of receiving your order:

📧 Email: info@brightmindmethod.com Subject line: Refund Request — Order #[your order number]

Please include:

  • Your full name
  • Your order number
  • Your reason for the return (optional but appreciated)

We will respond within 1–2 business days to confirm your request and provide return instructions where applicable.

Refund Options

Once your refund request is approved:

  • Refunds will be issued to your original payment method within 5–10 business days depending on your bank or payment provider
  • You will receive an email confirmation once your refund has been processed
  • Shipping costs are non-refundable unless the return is due to our error or a defective product

Return Conditions

To be eligible for a refund:

  • Your request must be made within 30 days of your delivery date
  • The product may be opened and partially used — we understand you need to try it to know if it works for you
  • You do not need to return the product to receive a refund on your first order, provided the request is genuine

For larger or repeat orders, we may request the unused portion be returned before issuing a refund. We will cover return shipping costs in these cases if the return is due to a product fault.

Damaged, Defective or Incorrect Items

If you receive a product that is:

  • Damaged in transit
  • Defective or tampered with
  • Incorrect (wrong item sent)

Please contact us within 7 days of delivery with a photo of the issue and we will send a free replacement or issue a full refund immediately — at your choice. You will not be required to return the damaged item.

US Customers — Your Consumer Rights

For customers in the United States, this policy complies with FTC (Federal Trade Commission) guidelines on refunds and consumer protection. Under FTC regulations:

  • You have the right to cancel orders and receive a full refund within the timeframes stated in this policy
  • Refunds will be issued within 7 business days of approval in accordance with FTC guidelines
  • Our 30-day guarantee is in addition to any rights you may have under your state's consumer protection laws

Subscriptions & Repeat Orders

If you are on a subscription or auto-ship program:

  • You may cancel at any time before your next billing date with no penalty
  • To cancel, email us at support@brightmindmethod.com with "Cancel Subscription" in the subject line
  • Cancellations requested after a charge has been processed will be handled under our standard 30-day refund policy

Exclusions

We are unable to offer refunds in the following circumstances:

  • Requests made after 30 days from the delivery date
  • Products that have been misused or used in a manner inconsistent with label directions
  • Change of mind after the 30-day window has passed (outside of your statutory rights)

Contact Us

If you have any questions about our returns policy, please don't hesitate to get in touch:

📧 Email: info@brightmindmethod.com

🌐 Website: brightmindmethod.com

⏱️ Response time: Within 1–2 business days